About Salesforce Marketing Cloud
Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We’re driven by a deep understanding of marketers’ needs-because we’re marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Joining forces with salesforce.com , pioneers in cloud computing, we offer an even more superior experience to our customers and employees. By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth.
About The Position
The Manager, Campaign Operations role is a leadership position within Salesforce Marketing Cloud’s Professional Services organization. A successful Manager, Campaign Operations operates efficiently in a fast-paced and demanding environment while maintaining focus on services delivery, customer satisfaction, leadership and functional mentorship.The Manager will liaise with Services Account Leadership to ensure all customers are staffed appropriately and will drive execution consistency, standardization, and compliance. In conjunction with functional leads, the Manager will also be responsible for functional mentoring, coaching and career development of the Campaign Solutions team of fifteen (15) to twenty (20) consultants, including Campaign Managers, Technical Producers, Production Consultants, Deployment Specialists and QA resources.The Manager, Campaign Operations will report to the Regional Director for the California region, liaise with other Marketing Cloud Services Functional Managers, and support California Account Leadership to ensure appropriate staffing across existing clients and forecasting resource needs for incoming programs within the portfolio.
Responsibilities
- Assesses resource loads and makes appropriate team, client and individual assignments to ensure appropriate staffing across portfolio
- Monitor, track and report on resource utilization and allocation
- Works with consultants to ensure the delivery and accuracy of campaign solutions to client satisfaction.
- Implement techniques to improve team productivity and morale, ensure deliverables are on-time and within budget, increase efficiency, resolve issues and achieve cost savings for ET and our clients.
- Drive the adoption and compliance of standard global process and tools in account and portfolio teams
- Support sales efforts by conducting presentations and supporting proposal and SOW development
- Prepare and monitor all performance metrics as defined with leadership
- Resolve and support Services Leadership with campaign and production related issues, risk escalations, and remediation plans
- Expert experience in technology, marketing and/or strategy consulting and is able to lead in the coaching and mentoring of team members to help them achieve individual expectations and deliverables
- Conduct functional mentoring, coaching and career development sessions for members of the Campaign Solutions practice
- Owns the interview and HR hiring process, covering aspects such as defining requirements for hires, interviewing, and defining of required skill sets for associated roles
Requirements
- Strong Customer Focus
- BA/BS degree or equivalent experience with demonstrated proficiency
- 5+ years minimum experience in consulting leadership at a team, departmental or program level
- Experience with Marketing Cloud Services or other digital marketing application preferred
- Experience in digital marketing campaign management, preferably within a large organization managing large volume campaign programs, including work breakdown structures, resource loading, deployment monitoring and controlling, and quality assurance
- Experience with delivering email production solutions a plus
- Demonstrate solid problem solving skills and business maturity in daily interaction with clients, peers, and leadership
- Excellent verbal and written communication skills, capable of professional interactions / presentations.
About SalesforceSalesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.EEO – It’s the law.Accessibility – If you require accessibility assistance applying for open positions please contact applicant_access@salesforce.com .Pay Transparency Policy Statement – The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
