Company Description
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Role Description
The Cash Collections Organization resumes ownership of the company’s trade receivables. The focus is reduction of DSO and improvement of cash-flow by driving timely settlement from customers using standardized processes and tools. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects.The Cash Collector is responsible for the A/R functions of the relevant legal entity or Region. He/she overlooks the collection process and provides guidance and support. He/she interacts with all levels of senior management, ensuring appropriate degree of awareness about potential risks to SAP. While working across standard collections tasks on a defined customer portfolio, he/she will assume Responsibility for additional tasks.
The Main Tasks AreEXPECTATIONS AND TASKS:
- proactive contact to customers, set up good relationship with internal and external stakeholders
- proactively call customers to reassure the time of invoice payment.
- handle escalations on open invoices
- perform monitoring and collection of receivables
- manage open items incl. overdue receivables
- investigate billing discrepancies and respond to external queries
- business administration
- support ad-hoc queries and contributes to projects
- contact for external and internal auditors
- fulfillment of pre-set targets
- Follow SAP processes and use application tools available in ISP
Very important in this role is interaction and communication with other team members, managers and customers in an international environment, and as such require advanced communication and language skillWork Experience
- Working experience within Cash Collection required, minimum of 5+ years relevant experience
- Fluent written and spoken English and French language skills
Education And Qualification / Skills And Competencies
- Excellent “Customer Focus” approach
- Independent communication and negotiation with client
- Communication skills (verbally and written)
- Must be a well-organized and self-starter with “can do” attitude
- Ability to work under pressure
- Ability to work in an international environment
- Strong attention to detail
- Strong will to deliver excellent quality
- Willingness to learn and improve
- Team spirit contribution
- Knowledge of SAP FI module
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
If You Are Interested In Applying For Employment With SAP And Are In Need Of Accommodation Or Special Assistance To Navigate Our Website Or To Complete Your Application, Please Send An E-mail With Your Request To Recruiting Operations Team (Americas)
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.
