Position Objective
- Responsibility for Trade including: product, sales, risk.
- Product and business development.
- Sales pipeline management.
- Origination and structuring responsibility for high-impact/ sophisticated customers.
- Structuring non-standard solutions and transactions.
- Product management and implementation of Trade Finance products and programs.
- Product management and implementation of Trade Services product and programs.
- Cross-functional liaison across product areas including: Credit, Legal and Treasury.
- The position will report into the MENAPT Trade Head and North Africa TTS Head.
StrategicKey Responsibilities:
- Drive the trade strategy for North Africa with support of the Divisional Trade Head and TTS Head.
Revenue/Cost/ Budget
- Manage Revenues, Expenses.
Sales
- Actively market Trade Products Spectrum within the market and in conjunction with this build and maintain a suitable pipeline, with accountability throughout lifetime of deals.
- Have end-to-end ownership of trade customers’ transactions and manages key customers providing value-add services (end to end tracking of Trade Products transactions, MIS reporting, proactive communication).
- Provided Trade partners (Product, Operations, Credit, and Legal) and Sales / Relationship Managers with ongoing training on Trade Products enabling them to effectively market the Trade Product.
- Being the customer’s single point of contact for Trade Products and effectively resolves customer issues related to Trade Products transactions
Product
- Ensuring all product /credit programs to be annually updated.
- Approval of structured trade/ larger, more complex transaction.
- Manage various embedded risks in the business: Credit, Cross Border, Operational, and Liquidity and Cost of Credit.
- Work closely with the Trade Operations Team in order to implement Trade strategy and rollout within Target Market, and actively develop full spectrum of Trade solutions. Solutions include:
- Import and Export Letters of Credit;
- Import and Export Collections;
- Guarantees;
- Trade Loans
- Accounts Receivables and
- Supplier Finance
- Export Agency Finance.
- Commodity Trade Finance
- Take ownership of Trade Products delivery and provide ongoing support to existing customers in accordance with their changing requirements.
- Advise customers, where applicable, on effective management of their transactions (documents, discrepancies etc.).
- Works with other Trade partners to ensure customer specific processes are adhered to, and customer expectations (turn-around times etc.) are met.
- Contribute to customer satisfaction, creation of cross sell opportunities, revenues, asset growth, customer acquisition and the competitive positioning of the bank.
- Ensures timely delivery of customer requirements and works with other Trade departments on establishing error free processes.
- Key for making operational decisions / approvals for transaction exception resolution within established guidelines.
- Have specific service goals on proactive solutions, customer handling, customer satisfaction, pending transactions, etc.
- Perform periodical reviews with clients and escalate customer feedback appropriately.
- Support the Sales/Product team by servicing a portfolio of non-customer beneficiary names – proactively contacting these customers to establish their service requirements and satisfaction with Citi.
- Understand and perform the administrative tasks related to running Trade Products portfolio, including tracking key revenue drivers.
- To regularly review MIS to establish new opportunities / names to target. To review possibilities with Product and Sales and establish the next steps.
- Work closely with the Sales and Product team, highlighting potential opportunities for Citi to gain additional wallet share, and also escalating when business expected has not been received.
- Track transaction flows from this segment.
Others
- Key member of TTS Team in Morocco.
- Developing a cadre of skilled trade professionals and relationship partners.
- Manage, monitor and report the Trade revenue numbers on a monthly basis.
Development Value
- Risk and financial aspects of the Global Transaction Service business.
- Product, Business Management skills.
- Close interaction with geography / product matrix to deliver the franchise objectives.
- Transformation of a business.
- Develop Product skills and understanding of the Trade business
- Trade Finance structuring, risk distribution/syndication skills and new alternatives for large Trade transactions in a challenging credit environment
- Build origination and Sales skills and gain experience and confidence dealing with clients on complex deals
- Credit skills
- Exposure to seniors and across business sectors and geographies
Primary LocationEMEA-MAR-Grand CasablancaJob CategoryProduct ManagementScheduleFull-timeEducation LevelBachelor’s DegreeShiftDay JobEmployee StatusRegularTravelYes, 50 % of the TimeKnowledge/Experience
- Trade product knowledge especially structured products and ability to handle the larger, more complex transactions.
- Risk assessment/approval experience.
- Sales process knowledge.
- Business management skills.
- Trade finance and credit exposure is preferred.
- Knowledge of competitive environment involving in Algeria.
- Credit and Risk Management skills in a product/Relationship Management role.
- Planning and analyses.
- Technology comfortable.
- Management minimum of 5 years work experience managing a business or multiple products including credit experience and preferably trade finance / credit program development experience.
- Experience with a large, deal-oriented environment an added plus.
Skills
- Proven ability to provide product coverage to a complex market.
- Structuring and origination of larger transactions.
- Ability to deal with large and complex matrix environment.
- Multi-task handling.
- Analytical skills/credit exposure.
- Excellent communication skills.
- Ability to interact with various business partners including the financial control, credit chain, legal counsel, etc.
Competencies
- Strong interpersonal and communication skills
- Highly self-motivated
- Negotiation and influencing skills
- Ability to manage multiple tasks simultaneously
- Client focused
- Effectiveness under pressure
- Teamwork
Qualifications
- Bachelors’ degree required
- Masters degrees preferred.
- Fluent in English
- Working knowledge in French would be a positive.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.Citi is an Equal Opportunities Employer
