The CompanyWith 2016 revenues of approximately $10.9 billion, Jacobs Engineering Group Inc. (Jacobs) is one of the largest publicly traded (NYSE JEC) and diverse providers of professional technical services in the world. Founded in 1947, the company now has nearly 54,000 employees that help us prosper in diverse industries by holding true to our values and culture. Headquartered in Dallas, Texas, our global network spans more than 230+ offices in countries across North America, South America, Europe, the Middle East, Australia, Africa and Asia.The company’s service portfolio consists of a comprehensive range of business solutions related to engineering, architecture, construction, operations and maintenance and scientific and specialty consulting.Jacobs Global Field Services is a premier provider of construction, maintenance and capital project solutions. With an ever expanding workforce of both direct hire craft and professional staff, Jacobs Global Field Services provides support to clients in petrochemical, chemical, pharmaceutical, consumer products, pulp and paper, automotive, mining and metals business lines across multiple markets.Position SummaryPROGRAM QUALITY MANAGERThe program quality manager is responsible for quality on a portfolios of projects executed for a particular client under a framework agreement. This role adds specific tasks and responsibilities to that of the project quality manager.Program quality management system
- Set up and maintain program-specific quality management system and/or procedures, in line with Jacobs and client quality management systems.
Project tasks
- Execute project quality manager tasks selectively, from a program perspective (e.g. limit meeting attendance, audits and plans to selected projects which contribute most to the program performance and risks).
Performance Improvement
- Propose yearly improvement plan with stakeholders, and lead the implementation.
- Consolidate project KPI data into program KPI data.
- Consolidate/analyze lessons learned and findings from e.g. surveys, audits, reviews, Quality Observation Reports and KPI data to determine trends and areas for improvement in the program.
OPERATIONS
- Create / update / communicate contents of local procedures and work instructions.
- Assist in the development of work processes, procedures and tools.
- Lead certification process and third-party audits (Lloyd’s, FPAL, etc.).
- Act as a Champion for Quality with Business Development, Operations, and Projects.
- Report to the Manager of Quality (Regional Manager of Quality), the status on audits, client surveys and other project activities.
- Develop and share Best Practices and Continuous Improvement ideas.
- Ensure that all data entered in Quality Data System (QDS) is accurate and complete.
GENERAL
- Demonstrate strong, effective leadership of Quality Principles and continuous improvement. LEAD BY EXAMPLE.
- Act as champion or facilitate the implementation of Jacobs Value Enhancing Practices (JVEPs).
- Customize Project Work Process Map (JSTEPS) and project procedures with Project Manager and Project Controls Manager.
- Seek every opportunity to teach and mentor the project team.
- Proactively initiate and grow a trusting and respectful relationship with the Client.
- Seek opportunities for continuous improvement through constructive inquiries and challenges. Always use a positive approach.
- Maintain good relationships with department managers but, if needed, elevate system-wide issues to Jacobs Regional Manager of Quality.
- Demonstrate abilities to analyze the business and apply best practices.
- Act as a guide during external audits (ISO, client).
- Maintain a high degree of business and operations knowledge for the industries we serve.
- Manage work-hours on the project effectively.
MEETINGS
- In Project Coordination meetings, listen for opportunities to add value to the project and resolve quality-related issues.
- Assist PM with preparation of materials for DPE meetings. Attend DPE meetings and present information about Project Quality Program.
- Facilitate team alignment and JVEP sessions such as risk management, lessons learned.
PROCESSProject Execution
- Support the PM in implementation of Project Execution Plan (PEP).
- Write the Quality section of the PEP, or a separate Project Quality Plan (PQP) that incorporates both the Jacobs’ and Client’s procedures and work processes.
- Support the PM in the selection and execution of appropriate JVEPs.
- Support the PM in risk management. Monitor the execution of the Risk Management Plan. Ensure risks to the project are identified and acted upon by the PM.
- Facilitate the definition and proper use of the IDC matrix.
Client Surveys
- Facilitate or participate in the Client Expectations surveys and document results.
- Assist the team in understanding how they can achieve the Client’s Expectations.
- Facilitate Client Satisfaction Surveys and report results.
Audits
- Establish the project audit schedule together with PM and manage its implementation.
- Complete the Project Management Compliance audits early in the project and report findings to Project Team. Coordinate with PM to resolve action items.
- Facilitate the completion of NL-SOP 320 audits and address adequacy issues with Department Managers. Coordinate with PM to prepare any necessary actions.
Others
- Coordinate the Quality Observation Report process.
- Exercise diplomacy by resolving differences between the Project Team and Client in order to reach solutions that best serve the project.
- Provide any quality documents / information / tools that the project team may need to execute the project.
- Understand and be able to communicate the overall status, in terms of quality, of your assigned projects.
- Monitor the completion of audits by the disciplines.
- Initiate, schedule and implement Gate Reviews (including IPA and/or PDRI) for the projects to measure our progress towards meeting the client specific phase deliverables.
- Monitor / analyze Key Performance Indicator (KPI) data and address trends or systemic issues. Involve / inform Management regarding systemic issues.
- Be accountable for QMS implementation on your project.
Job Qualifications
- 10 years of work with 2 in a supervisory role
- Associates degree or equivalent certified technical training
- No per diem or relocation offered; seeking local candidates
