Does playing a critical role in the financial services digital space sound exciting to you? How about working for a global fintech company with an advanced team that is passionate about better serving our customers and innovating our business models by leveraging the latest digital technologies?
Western Union is changing. Our vision is to be the preferred financial services provider for the undeserved billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move, then please apply to join our expanding team.
We’re seeking a Product Delivery Manager, based in our Casablanca office. This position is for a Product Delivery Manager within WU digital regional team, covering Northern, West and Central Africa . You will report to the Senior Product Delivery Manager for Middle East and Africa. You will have the responsibility for mobile/web/omni-channel products definitions and launches in alignment with our product strategy and roadmap. You and your team will have to understand customers’ needs, translate them into requirements and work with internal stakeholders to implement and deliver the best user experience. The ideal Product Delivery Manager is customer oriented, data-driven, has a bias toward action, and can break down complex problems into steps that drive product development and delivery. He will be experienced in digital products, in both upstream product and service definition and downstream product development and execution
Sound interesting? Here are some specifics:
- Work cross-functionally with Business, WU Agent, Digital Product team, Project management, Compliance, Content, Marketing and other WU key stakeholders to align on the digital product requirements and roadmaps
- Coordinate with all project stakeholders to have the digital product implemented as per the Business requirements and as per the roadmap timelines
- Perform regular reporting on the digital products implementations and new enhancements progress
- Define key performance indicators and partner with analytics team to measure success
- Implement and maintain a digital products performance dashboard based on data analytics (customers, transactions, etc.)
- Manage successfully an Assistant Product Manager and a Product Analyst
- Champion the goals and vision of the product/project, which inspires team members to do great work despite setbacks and obstacles
- Monitor regional industry and consumers trends to inform product strategy
What You Will Need To Succeed
- BA/BS in Computer Science or a related technical field or equivalent practical experience
- 10+ years of total experience; 4+ years as product/ product delivery owner/ Project Manager or similar position preferably in digital products industry
- Demonstrates understanding of customer and agents needs and priorities and uses the insight to create effective specifications and plans for the features/products
- Expert at interpreting multiple sources of data to develop an appreciation for customer needs
- Ability to understand, evaluate and discuss technical integration scenarios and architectural concepts
- Excellent problem-solving, organizational and analytical skills
- Previously worked on front end (web or app) product features in a startup environment or focused department within a large company
- Experience working in agile environment Get things done attitude; Self-motivated, with the ability to “roll-up sleeves” and prioritize
- Excellent interpersonal and communication (written & verbal) skills
What Will Make You Stand Out
- Experience working in a multinational organization
- Experience in global money movement a plus
- Experience working on digital products in the money transfer industry desirable
- Experience in web and mobile analytics or Marketing a strong plus
- Basic HTML, CSS, JavaScript knowledge is an advantage
- MBA is an advantage
What’s in it for you?
- Competitive global pay and benefits
- Unparalleled experience as part of one of the fastest growing digital teams in the world, with opportunities to build valuable skills and grow your career
- Diverse, global team with colleagues in over 50 countries
What It’s Like Here
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.
