To support the development of our new HOPEX Cloud Extended Services, we are looking for an experienced and talented Helpdesk Administrator based in Casablanca.
As a Helpdesk Administrator, your primary function will be to support ad-hoc user requests to enable them to ease their utilization of the HOPEX solutions and resolve any potential issues. Your secondary function will be to maintain the HOPEX environment and repository contents, to ensure it is kept in working order and fit for purpose.
MANAGE CUSTOMER REQUESTS AND ENSURE THEIR SATISFACTION:
- Be the primary point of contact for HOPEX users
- Maintain new and existing users and manage HOPEX profiles
- Manage security of information stored within and exported from HOPEX
- Coordinate within the different MEGA functions (MEGA Technical Support team and MEGA Cloud Services team) to promptly resolve issues found with HOPEX content
- Monitor the global quality of the service
PROFILE & SKILLS:
- Fluent in English (written and spoken) is an absolute requirement
- Experience in working with operational teams
- Customer service oriented
- Demonstrated experience with non-technical users
- 1 or 2 years relevant experience in the previously mentioned domain
- Experience in working with business process tools
- Overall technical understanding of HOPEX like solutions
- Experience in IT helpdesk management
WORKING ENVIRONMENT: Based in Casablanca office
EXPECTED PERSONAL AND INTERPERSONAL SKILLS:
- Strong analytical skills
- Excellent planning, prioritization and organization skills
- Strong administrative skills
- Customer service oriented
Proven experience of working in a global organization.
To apply, please submit a copy of your resume to
