Reservation Agent
At Fairmont Hotels, every interaction with a customer is an opportunity to create an unforgettable memory when service is offered with warmth and sincerity. Be an ambassador of our brand as a reservation agent: the attentive and engaging service you offer on the phone will help our guests feel appreciated and reflect the exceptional hotel experience that awaits them.
Hotel Overview
The hotel features opulent guest rooms and suites overlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one of our six eclectic restaurants and bars offering local and international cuisine, a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins which offers the ultimate escape and relaxation. The Kids Club promises our little ones a world of discoveries, and a Sports Centre to ensure you remain fit while on the road.
Summer Of Responsabilities
Reporting to the Reservation Manager, responsibilities and essential job functions include but are not limited to the following:
Constantly offer a professional, friendly and endearing service ;Reserve and record reservation requests using the Property Management System (PMS) ;Complete reservation lists while ensuring data accuracy as needed ;Update reservations by ensuring a perfect arrival and departure process ;Ensure revenue maximization through sales of upgraded rooms and by recommending hotel facilities ;Stay in touch with the Sales department and other departments as appropriate ;Respond quickly to questions by phone or email ;Inform guests about hotel facilities in an efficient and helpful manner ;Respect Department policies, procedures and service standards ;Respect all security policies ;Other duties, as assigned
Primary Location
Morocco-Marrakech-Fairmont Royal Palm Marrakech
Employee Status
Regular
Job Level
Colleague
Schedule
Full-time
Shift
Day Job
Closing Date
Jan.2019, 11:59:00 PM
Qualifications
Previous experience in customer relationsExperience with a privileged Property Management System (PMS)Knowledge of Microsoft Windows applicationsAbility to grasp 25 words minuteExcellent interpersonal skills and problem-solving skillsParticularly responsible and reliableAbility to work effectively under pressure in a fast-paced environmentThe ability to work in a teamAbility to focus on customer needs, staying calm and courteous at all timesPrevious experience in customer relations
Apply Today
Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
About Fairmont Hotels & Resorts
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits !
