Front Desk Agent
The colleagues at the Front Desk offer a pleasant, sincere and personalized service to the clients and allow them to live an unforgettable stay in the Fairmont hotels. With excellent interpersonal skills, the Front Desk Agent provides exceptional customer service.
Hotel Overview
The hotel features opulent guest rooms and suites overlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one of our six eclectic restaurants and bars offering local and international cuisine, a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins which offers the ultimate escape and relaxation. The Kids Club promises our little ones a world of discoveries, and a Sports Centre to ensure you remain fit while on the road.
Summer Of Responsabilities
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Control the reservation (dates of arrival, departure, possible documents: voucher,)
- Control of payment terms (credit card, voucher, other …)
- Control of the distribution of rooms in case of group reception;
- Response to the client during the stay on practical issues, tourist…
- Treatment of possible disputes;
- Information on the services offered by the hotel;
- Management of the invoice of the arrival at the departure of the customer;
- Management and closing of client accounts;
- Cash receipts;
- Management of cash funds and cash passes;
- Holding of the secretariat of the reception;
- Promotion of hotel products;
- Information about the hotel environment and local resources;
- Communication with other departments, including the floors;
- Transmission of orders and orders to the departments concerned;
- Optimize the occupancy rate and turnover;
- Move easily from one language to another;
- Other tasks, as assigned.
Primary Location
Morocco-Marrakech-Fairmont Royal Palm Marrakech
Employee Status
Regular
Job Level
Colleague
Schedule
Full-time
Shift
Rotating / Shift Work
Travel
No
Closing Date
Ongoing
Qualifications
- Previous experience in a front office position;
- Proficiency in French and English;
- Knowledge of Microsoft Windows applications is preferred;
- Excellent communication and organizational skills;
- Excellent interpersonal skills and problem-solving skills;
- Particularly responsible and reliable;
- The ability to work in a team;
- Ability to focus on customer needs, staying calm and courteous at all times.
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Apply Today
Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
About Fairmont Hotels & Resorts
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits !
