Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region 🌎.
About The Role
The purpose of the Safety & Security Manager (Morocco) is to take ownership of physical security measures, drive safety programs and support our aim of making Careem the safest form of vehicular transport throughout our network for our colleagues, captains, and customers. This role will report to the Director of Safety & Security with a strong dotted line to the local General Manager. Key responsibilities include;
- Drive the implementation of safety & security initiatives and measures across our footprint in collaboration with country and city stakeholders
- Will be responsible for responding to safety & security related incidents affecting captains, customers and colleagues
- Define and implement safety & security processes and protocols to make working conditions for captains and colleagues as safe as possible
- Design systems to monitor for and capture data on compliance of safety equipments usage amongst our car & bike population
- Develop robust information channels and analyse this feed to ensure that Careem is aware of potential risks and threats
- Report on a weekly basis to Director of Safety & Security and GM of North Africa
- Develop relationships to select vendors as per basecamp guidelines
- Ensure continuous process improvement by designing, implementing and maintaining compliance programs
- Recommend innovative solutions to safety & security challenges
- Lead investigations into safety and/or security related issues and complaints including supporting the anti-fraud team
Requirements
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Additional qualifications include:
- At least 5+ years of experience in a law enforcement, military or intelligence environment
- Excellent communicator with competency in spoken and written English and Arabic
- Should be the native of Casablanca with strong command over regional context and local Arabic language
- Able to work alone as well as part of a team
- Experience in investigations and/or anti-fraud is highly desired
- Project management experience would be a distinct advantage
- Experience within operations and safety is desired
- Educated to undergraduate level or equivalent
…Oh, and also, we’re looking for someone who can take ownership, who is of service and who shoots to the moon and beyond. Is this you? We’re looking forward to seeing your application! 🚀
What do we offer you? Working in an international environment with colleagues from 70+ nationalities, a flat hierarchy, flexible working hours, unlimited (paid!) holidays and, the latest technologies and full ownership!
