As the Store Manager you will be responsible for:
: Day to day running of the WRU store and motivating all store staff be it casual or permanent, to achieve the retail budget.
: Development of new store opportunities such as product development, marketing and operational, to improve functionality that will enhance the customers WRU experience in line with the retail stategy .
: Help develop business strategies to raise store traffic and optimise store profitability and improve the customers WRU experience in line with the retail strategy;
Location : Casablanca / Rabat / Marrackech / Tanger
Tasks will include but are not limited to:
Recruitment, Training, Coaching and Motivating of staff;
Establishing rapport with potential and actual customers to understand service requirements
Ensure availability of merchandise and services by approving contracts and maintaining inventories
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorising clearance sales; studying trends
Market merchandise by studying advertising, sales promotion and display plans; analysing operating and financial statements for profitability ratios
Secure merchandise by implementing security systems and measures
Protect employees and customers by providing a safe and clean store environment
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
Provide training to improve the knowledge base of the staff and utilise cross-training methods to maintain productivity when employees are absent
Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyse sales figures and forecast future sales
Analyse and interpret trends to facilitate planning
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Organise special promotions, displays and events
Update colleagues on business performance, new initiatives and other pertinent issues
Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Requirements:
4+ years’ experience in a retail setting
· High school diploma/GED required
· Ability to work a flexible schedule, including evenings and weekends
· Basic reading, writing and accounting skills required
· Excellent customer service and communication skills needed
· Leadership
· Ability to Motivate Others
· Delegation
· Quick Learner
· Team PlayerMarket
· KnowledgeResults
· DrivenSales Experience
· Verbal and Written Communication
