Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV
Job Code: 30003104
Segment: TRANSPORTATION SOLUTIONS (50132248)
Business Unit: GLOBAL AUTOMOTIVE (10002006)
Building: TE Cable Assembly Facility -Atla (L74)
Band/Level: 6
Hiring Manager: HAMZA EL HADRI
Recruiter: LAMIAA BENNEJMA
Relocation:Yes – International
Travel: 10% to 25%
Employee Referral Amount
Education Experience: Bachelors Degree (High School +4 years)
Employment Experience: 1-3 years
Company Information
TE Automotive is one of the leading providers of advanced automobile connectivity solutions. We enable nearly every electronic function in the car — from alternative power systems to infotainment and sensor technologies – all in a harsh environment. No matter which technology path OEMs choose to innovate for the connected car, we’re committed to helping our customers meet evolving challenges and requirements.
Job Overview
TE Connectivity’s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company’s products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE’s Extraordinary Customer Experience strategy.
Responsibilities & Qualifications
Monitoring of order entry via EDI and order entry including corrections/maintenance in SAPOrder follow up including tracking of deliveries & shipmentsEarly warning follow up and forecast monitoringIntensive communication with the customers, about delivery schedules, pick up´s, forecast planning, price and delivery information, handling of complaints, recoding of cross referencesIntensive communication with planning & demand management about backlog delivery schedules, internal Escalations, forecast planning & changing demandIntensive communication with Sales & Marketing about customer set up´s & pricingCommunication & Support with Customer Service colleagues within EMEAActive control on late payments and customer disputes resolution
Competencies
- Values: Integrity, Accountability,Teamwork, Innovation
