Job Purpose:
- Develop strategic relationships with operators in payment systems (cards, mobile and others) to promote acceptance of non-cash payment solutions on Vivo Energy retail network.
- Develop strategic relationships with mobile financial services (MFS) to extend range of MFS services being offered by Vivo Energy and maximize opportunity for increasing income
- To keep pace with high value technological evolution in the area of payment that gives Vivo Energy a competitive edge on its competitors
- Extend the payment footprint by developing new payment solutions for ‘new’ markets in line with Vivo Energy Africa strategy
- Drive & Influence the implementation of approved Cards Strategy across the Fleet, CRT and private motorists segments
- Manage relationship with pan African stakeholders that play a significant role in the payment eco system (e.g. Shell Payment & Loyalty team, VISA, MasterCard, Mobile Financial Services providers, Operating Unit Avancard, Banks etc.) and derive maximum value from the relationships through negotiation and collaboration
- Manage the implementation of fit for purpose Loyalty programs in key countries to strengthen Vivo Energy market position
Principal Accountabilities:
Support the Operating Units to deliver the Vivo Energy issued cards (Shell Card and Rechargeable Card) growth plan
- Manage relationship with suppliers at Africa level and support Operating Units to derive maximum value from the relationship
- Roll out Fleet Cards and Rechargeable Card CVPs in markets that delivers good return
- Develop new payment solutions functionalities (e.g. web based billing, cross border payment, vehicle tracking etc.) that differentiates Vivo Energy offer
- Expand the card footprint in existing Operating Units to accelerate growth in cards volume penetration
- Work closely with Africa Commercial and Retail teams to develop & maintain a compelling CVP for CRT customers
- Keep abreast of technological developments in payment solutions and adapt our strategies to harness its potential to deliver stronger CVP
- Support the development/improvement of the Card Platforms, and fit for purpose terminal infrastructure that facilitates the Card CVPs implementation
- Lead the continuous development of cards platform and competency of Payment Systems Managers
Mobile Financial Services (MFS): Cash Transfer, Mobile Payment, Airtime selling & others
- Responsible for managing the MFS growth agenda through setting up of strategic alliances with key players in the field, planning and following up implementation of plans.
- Identify any emerging opportunities for collaboration with MFS service providers or any similar services that add value to the P&L of Vivo Energy.
- Manage relationships with customer, stakeholders and internal resources. (e.g. marketing, B&C, Retail Operations and other functions) with a view to implement agreed operational and marketing plans
- Identify, quantify and pursue the development of growth opportunities, based on emerging trends and insights
- Interface with the MFS service providers with a view to ensure strong on the ground execution and maximize business opportunity
B2C Consumer Bank Card acceptance and issuance
- Develop, implement, monitor and review the strategy for accepting bank cards (debit, credit and other) to give Vivo Energy a competitive advantage in markets
- Develop and maintain strategic/privileged relationships with key players in the field of B2C Cards (interchange organisations, banks, card terminal suppliers etc.)
- Opportunistically embrace high value technological development (e.g. payment by mobile or smart phone, contact less payment) in markets where the infrastructure and market conditions permits
- Develop CVP options to enter the Credit Card market with a co-branded offer.
- Define the commercial agreements with Retailers relating to acceptance of B2C payment cards
- Focal point for negotiations and agreement on joint yearly promotions & communications plan with banks, Visa and MasterCard
Customer Loyalty Program:
- Develop business case for a Customer Loyalty Program for each Operating Unit in scope
- Responsible for the implementation of a competitively advantaged, affordable and exciting Loyalty scheme in the agreed Operating Units
- If necessary, leverage on existing loyalty scheme through proactive stakeholder engagement to fast track implementation of loyalty program
- Ensure the necessary technology and infrastructure is available to drive the development/promotion of various types of loyalty programs
- Support local teams to select and deploy the most appropriate loyalty program and system.
Performance Management
- Leads regular structured business reviews with Payment System Managers/ retail Managers with regards to all category activities.
- Conduct regular reviews with MFS, card platform suppliers and other key stakeholders on a regular basis to monitor implementation of various initiatives
- Ensures follow-up & analysis of category KPIs ensuring under-performance by sites or agents are promptly investigated and escalated as needed
Job Knowledge, Skills & Experience:
- Must have good understanding of the Oil Downstream Retail & Commercial business.
- Good communications and cultural awareness
- Good understanding of the electronic payment business & regular innovations in this area
- Ability to manage & lead teams and performance in a virtual context, without executive authority
- High influencing & negotiating skills
- Strong analytical skills
- Contract Management Skills
- Entrepreneurial mindset
- Highly results orientated
- Highly self-motivated and able to effectively manage many competing priorities
- Ability to drive operational excellence throughout all activities
To Apply:
Interested applicants should apply by sending a CV, motivation letter and scanned supporting documents, not later than 10th April 2019; in one document to :
Only emails received on the stated email & website, within the allocated timeframe, will be considered.
