At Amazon we’re working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a dynamic, organized self-starter to join our Human Resources department as Human Resources Assistant (HRA) (m/f) in our Customer Service site in Rabat, Morocco.
The HR Assistant is a full-time role primarily responsible for providing an operational, value-add and best in class HR service to the Morocco based Customer Support teams, as well as implementing HR projects and initiatives.
Job Responsibilities
- Assist the HR Business Partners and HR Manager with HR admin support and assistance.
- Ensure the implementation and compliance of all HR company policies and procedures.
- Assist with updating company HR documents to ensure full compliance with current legislation.
- Collaborate with other HR departments (HR Services, Benefits and Payroll) to drive adoption, and solve problems.
- Monitor HR administrative and Time & Attendance tools as appropriate.
- Ensure HR weekly office hours to provide administrative assistance to employees, and to manage HR documents’ requests.
- Produce weekly and monthly HR reports and analysis, including key metrics such as absenteeism, attrition, head count, etc.
- Liaise with Operations, Associates and other departments on site, to drive positive employee engagement.
- Support hiring of new employees in compliance with labor laws and Amazon employment policies.
- Provide and update HR training resources to all employees on internal data center.
- Participate in local and European HR projects.
Basic Qualifications
- Fluent English, Arabic and French skills are essential.
- Knowledge in Moroccan labor law and HR systems.
- Proven presentation and communication skills.
- Proficiency in Microsoft Office.
- Affinity to online communication tools (emails, but also chat rooms).
- Must be autonomous, proactive and demonstrate a can do attitude.
- Must demonstrate flexibility in order to meet the business needs.
- Proven ability to prioritize, meet deadlines.
- Strong Interpersonal skills- Develops and maintains good working relationships with internal customers. Treats others with respect. Builds trust and rapport.
- Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment.
Preferred Qualifications
- Previous experience as a Human Resources Assistant, ideally within a large scale fast-paced Customer Service or Operations based environment.
- Proven track record of HR /payroll and or compensation benefits delivery.
- Bachelors’ degree in business, HR, or related field is required.
Company – Support Srvc Amz S.A.R.L.A.U.
Job ID: A848795
