Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Technician in our Field Services team in Casablanca.
The Field Services function is responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.
The Senior Technician applies technical support expertise to resolve customer issues. Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine the best way to resolve identified and unidentified problems.
Principal Duties & Responsibilities
- Basic Installation, done with supervision of senior team member, including rack and stack
- Break/Fix Support (parts management)
- Proactive Maintenance, done with supervision of senior team member typically
- Follow Escalation guidelines
- Ongoing Skill Development
- Work under guidance of a Mentor
Mandatory Knowledge, Key Skills And Experience
- Typically requires 2+ years of related experience
- Dell EMC Proven Professional Associate Level Certification for information storage management (ISM)
- Optional (Associate Level) Industry certification in Linux, Windows, Vmware, or Networking
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Job Id: R61135Job Function: Product Services
Niveau hiérarchique
Non pertinent
Secteur
- Matériel informatique
- Logiciels informatiques
- Technologies et services de l’information
Type d’emploi
Temps plein
Fonctions
- Contrôle qualité
- Service clients
