BSO is the Ethernet Network, cloud and hosting provider of choice for global businesses wanting superior technology infrastructure and connectivity to the world’s most dynamic marketplaces.
BSO has always provided hosting, cloud solutions and managed services to their clients. We own more than 100 cabinets and a DevOps team of excellence. BSO is recognized as pure player in Managed Services in its market.
Our challenge is to keep spreading our culture of excellence by designing solutions that offer the highest availability and lowest latency in the industry.
YOUR ROLE
To provide a high level of satisfaction to our customers, we are looking for a Service Desk Manager in charge of:
- Analyzing customers’ needs in assigning tasks to the right Project Manager
- Dispatching orders to our suppliers – towards datacenters to change Backbone or capacity for example
- Creating and sending order forms according to our cost’s grids
- Data entry & edit order or delivery forms via Odoo
- Being involved in all other tasks supporting the team and focusing on continuous service improvement & provide an excellent customer experience
YOUR SKILLS & QUALITIES
- You must be familiar with system engineering and datacenter
- You have strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues
- You are fluent in English and in French
- You are able to learn new technologies very quickly and have an ongoing desire to stay current with the software market and the latest technologies
Join US
If you want to meet this challenge, in a human-sized company, join us!
- Localisation: Casablanca
- Start Date : ASAP
